Customer Service Assistants Northern Stage – Jobs In UK

Job Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free flu jabs
  • Season ticket loan
  • Work from home

Job Summary:

Pay: £10.93 an hour
Shift and schedule: 8-hour shift/Overtime/Weekend availability/Holidays

Introduction from the Executive Team:

Hello,

We understand the excitement and nerves that come with reading an application pack, envisioning yourself in a new job, and working with new people. Natalie and Kate have both been in your shoes, joining Northern Stage at different times. We have a fantastic team of people, some deeply rooted in Northern Stage, and others just starting to make it their own. They are all passionate about our mission and among the friendliest teams in the theatre.

This is an exciting time to join Northern Stage with a new leadership team and an artistic vision that aims to serve our audiences and communities better.

So, leap and come on this journey with us. We look forward to meeting you.

Natalie Ibu, Artistic Director Kate Denby, Executive Director

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About Us:

Northern Stage has been a part of Newcastle’s cultural life since the 1970s, offering the best theatre for the people of the North East and beyond. We are committed to inclusion, diversity, and respect, and we strive to create safe spaces based on these values. Our activities aim to foster a thriving local economy and community.

Life at Northern Stage:

  • We promote work-life balance to prevent burnout and prioritize well-being.
  • Many roles offer a hybrid work model, allowing remote work when needed.
  • We encourage staff to connect through weekly gatherings and book clubs.
  • We invest in staff development and offer training opportunities.

Our Work:

Our performance program features self-produced and presented work from visiting theatre companies. We produce or co-produce several shows each year, including an annual Christmas production. We collaborate with a range of partners, from independent theatre companies to large-scale producers, and tour our work across the UK.

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Participation:

We believe in the transformative power of theatre and actively engage in initiatives in our local community to make theatre more accessible and impactful. We have programs like Byker, Young Company, and City of Dreams.

Inclusivity and Relevance:

We are committed to creating work that is inclusive, accessible, and culturally diverse. We actively pursue gender-balanced, inclusive, and diverse casting both on and off the stage.

Our Vision and Strategy:

Our vision is to make culture and creative opportunities accessible to all, and theatre plays a vital role in achieving this. We create experiences that encourage civic engagement, and community collaborations, and provide a voice for all.

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Job Description:

Role: Customer Service Assistant Hourly Rate: £10.93

Purpose of the Role: This role involves delivering exceptional customer service and safety while driving sales through various duties in Northern Stage’s Front of House spaces, including ushering and café bar responsibilities.

Key Responsibilities:

  • Welcome and assist customers, promoting inclusivity and access to our facilities.
  • Support commercial operations, including café bar service and retail initiatives.
  • Drive sales through product knowledge and enthusiasm for our offerings.
  • Use EPOS till system and Dojo card readers accurately for sales transactions.
  • Guide customers to their performance space and assist during the performance.
  • Maintain a clean, safe, and inviting environment in front-of-house areas.
  • Adhere to food safety and hygiene procedures and handle alcohol service responsibly.
  • Assist in emergency evacuations and uphold Emergency Action procedures.
  • Stay updated on Northern Stage activities and respond to customer comments and complaints.
  • Champion Northern Stage’s mission, vision, and values.

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Person Specification:

  • Genuine interest in working with diverse people.
  • Strong understanding of customer service.
  • Experience in hospitality or customer-facing roles.
  • Proficient in cash handling, EPOS/Dojo systems, and stock control.
  • Excellent communication skills.
  • Positive and proactive team player.
  • Availability for evenings, weekends, bank holidays, and unsociable hours.
  • Must be over 18 years old with UK Right To Work documentation.

Terms & Conditions:

Salary: £10.93 per hour

Contract Type: Casual

Overtime: No overtime payments; Time Off In Lieu (TOIL) system.

Pension: Contributory pension scheme (employer 3% / employee 5%).

Probationary Period: 3 months

Location: Northern Stage, Barras Bridge, Newcastle NE1 7RH

Other Benefits: Training and personal development, discounted/complimentary theatre tickets, Employee Assistance Programme, staff discount at our Cafe/Bar, annual Season Ticket Loan Travel Pass, free eye tests and annual flu jabs, cycle to work scheme.

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How to Apply:

Send your CV, a cover letter explaining your interest in the role, and the Equality Monitoring Form to hr@northernstage.co.uk. Your cover letter should be concise, and additional pages are allowed for flexible working proposals. If needed, you can submit a short video or audio file instead of a written application.

If you require support during the application process, please reach out to us. We welcome applications from individuals of all backgrounds, including people of the Global Majority, disabled individuals, neurodivergent individuals, and those underrepresented in our industry.

Website

To apply or learn more about the Customer Service Assistants Northern Stage – Jobs In UK, kindly visit:

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FAQs about Customer Service Assistants Northern Stage – Jobs In UK

What is the typical work schedule for a Customer Service Assistant at Northern Stage?

Customer Service Assistants at Northern Stage usually work on a flexible schedule, including evenings and weekends to accommodate theater events and performances.

Is prior experience required to become a Customer Service Assistant?

While prior experience can be an advantage, it’s not always a strict requirement. Northern Stage often provides training to its Customer Service Assistants.

What are the career growth opportunities in this role?

Working as a Customer Service Assistant can be a stepping stone to various positions within Northern Stage, including roles in event management and customer service leadership.

Are there any employee benefits offered at Northern Stage?

Yes, Northern Stage offers competitive compensation, employee discounts, and opportunities for skill development and advancement.

How can I apply for a Customer Service Assistant position at Northern Stage?

You can visit the Northern Stage website or check job listings on various job portals to find and apply for open positions.

What sets Northern Stage apart from other theater organizations in the UK?

Northern Stage is known for its commitment to diversity and inclusion, as well as its contributions to the cultural scene in the UK. Working here offers a unique opportunity to be part of something truly special.

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